Thank you for shopping with CJ Beauty.
Please note that if your order was submitted after our hours of operation, it will be processed the next business day.
Hours of Operation (Eastern Time)
- Monday - Friday 11:00am to 5:00pm
- Order will be processed within one day if there is no back order
- Saturday & Sunday
- Our shipping department does not fulfill orders during these days, so the order will be processed on the next business day.
Process of Shipping
- Once we have received your order, we will process it during our hours of operation.
- If there is no back order, than the order will be completed and sent out within 24 hours of completed packaging.
- If there are back orders, than we will contact you to see what options you would prefer from the following:
- You can choose a replacement product that equals the value of the back ordered product.
- You can choose a replacement product with a higher value, and we will simply charge you the extra.
- You can choose to have the money returned for the back ordered product to your original method of payment.
- Please note that if you are receiving free shipment, the value has to be same or over the promotional price, prior to applying taxes.
- If you have requested a refund for a back ordered product and the total is less than the promotional price, an additional item has to be added to be eligible for the free shipping promotion.
- Once the order has been packaged and sent out, we will send you a tracking number via e-mail.
- For any concerns regarding returns or exchange, please see our return policy page.
Thank you for your business.